Digital Services Production Assistant

Essential Job Functions
The Digital Assistant Production Assistant is responsible for serving as a digital imaging and printing expert, who will be responsible for providing a wide variety of digital documents processing services including printing, scanning, media duplication and copying. The assistant must have extensive experience in copying, scanning and imaging, and working in a networked print production environment.

Strong computer skills are required including an extensive working knowledge Microsoft Office Suite (Word, Excel, PowerPoint, and Access), LAW, and Adobe applications. Familiarity with Copitrak scanning platform and Canon multi-functional devices is preferred. The hours of this position are 1:00 pm - 10:00 pm (Monday through Friday), with flexibility for overtime required.

In addition to the technical skills, the Digital Services Assistant must have strong communication skills, both written and oral, be extremely responsive to customer questions and concerns, customer service oriented, committed to quality, and deadline driven. The ideal candidate must have a strong attention to detail, outstanding organizational skills, a high degree of concentration, patience, professionalism, and the ability to multi-task, within a fast-paced work environment. The Digital Assistant must be a motivated self-starter with the ability to work independently and/or in a group environment. The ability to lift and/or carry 50 pound boxes and spend long periods of time standing is required.

ESSENTIAL FUNCTIONS

Customer Service

Ensure the highest level of customer care
Assist walk-in customers, answer incoming phone calls and monitor department email account
Conduct technical, capacity and workflow assessment of the customer’s desired output and determine what is needed to complete the job
Offer advice, guidance and suggestions to staff to ensure efficient use of department services and capabilities
Keep customer informed regarding job status
Ensure on-time delivery of all completed work requests
Coordinate internal resources or vendor services as needed to meet customer needs

General Production Tasks

Operate production printers, scanners and copiers
Cross train in all areas of production such as copy, binding, cutting, drilling and folding
Troubleshoot and maintain production equipment
Support financial results by minimizing waste and rework, utilizing equipment and supplies in a cost-effective manner

Scanning/Imaging

Complete various scan projects and requests using high-volume production MFDs
Prepare, scan and reassemble original documents
Send scanned image via email or desktop for processing, conversion, clean-up, naming and storage.
Scan color documents and photographs
Diagnose and correct image quality problems
Check document quality before, during and after processing
Convert file formats as required
Create searchable PDFs
Create single and multi-page TIFF files
Perform OCR on images to make searchable or convert to editable format
Index, store, retrieve electronic documents on mass storage devices, network drives and Document Management System

Printing

Complete various black and white and color print requests using high-volume production MFDs
Print application (.doc, .xls, .mpp, .vsd, .htm) and image (.pdf, .tiff, .jpg) files sent via email or from media/storage
Print email messages and attachments from media and email links (.pst, .nsf)
Format documents for printing
Search and print documents from the Document Management System
Configure job processing software and applications to manage job queues, process files and print jobs
Diagnose and correct print quality problems
Perform quality control checks on print jobs including print quality, job alignment, paper stock and material used in the printing process
File Processing, Conversion and Storage
Convert application files to PDF image files
Use OCR software to convert image files to editable word processing files
Convert compressed files (.zip, war) to application or image files and print or return via email

QUALIFICATIONS

Associate's degree or post-High school technical training preferred; High school diploma required
Minimum of two (2) years’ experience in a production document processing environment
Previous law firm copying/scanning/printing experience preferred
Minimum of one (1) year direct customer service experience
Computer literacy including technical familiarity with printing, imaging, Microsoft operating systems and applications
Ability to operate large centralized reprographic equipment
Effectively communicate both verbally and in written format with customers and Firm staff
Ability to lift and/or carry up to 50 pounds and spend long periods of time up to four (4) hours standing

Technologies/Software
Microsoft Outlook, Word, PowerPoint, Excel, DMS, LAW, OCR, Adobe and Copitrak.